Legal
Terms and Conditions
Last updated: August 3, 2026
Welcome to Encore Guest Rewards. These Terms and Conditions (“Terms”) govern your use of our website and, as applicable, participation in the Encore Guest Rewards program by restaurant and salon partners and invited guests. By using this website or participating in the program, you agree to these Terms.
1. Company information
Encore Guest Rewards
101 Creekstone Blvd
Franklin, TN 37064
Phone: 877-401-5519
Website: www.enccoretravelrewards.com
2. Nature of the program
Encore Guest Rewards is a guest-return marketing program for restaurants and salons. Partner businesses distribute invitations. Guests who call our Rewards Center may schedule and attend a short online travel savings presentation. After verified attendance, eligible guests may receive a dining certificate or service credit for the partner location and may be presented with other offers as described during the presentation.
This is not a timeshare or travel club promotion. Attendance, eligibility, certificate or credit issuance, hotel-related offers (if any), and reimbursements are subject to program rules presented during the Zoom and/or in written materials.
3. Website use
You may use this website for lawful purposes only. You agree not to:
- Attempt to disrupt, scrape, or misuse the site or related systems
- Submit false or misleading information in forms or communications
- Use the site in any way that violates applicable law
Website content is provided for general information. Program details for a specific business partnership may be confirmed in a separate agreement or pilot materials.
4. Business partners
Requesting a walkthrough does not create a binding partnership. Any restaurant or salon participation is subject to a separate agreement covering invitations, certificates or service credits, reimbursement, training, and related obligations. Encore funds rewards as described in that agreement; partners are generally not charged advertising fees for the core program as pitched.
5. Guest invitations and certificates / credits
- Promotional invitations or sample materials distributed at the partner location may have no cash value until a dining certificate or service credit is issued after a qualified tour result.
- Dining certificates and service credits are issued only after verified attendance at the scheduled presentation and when the tour is marked as a qualified tour in Encore’s systems, subject to program rules.
- Issued certificates and credits include a unique QR code. Guests may present them on a phone or in print.
- Redemption occurs when staff scan the QR code with a phone camera, open the redemption web page (no app install required), enter the location’s assigned PIN, and confirm redemption.
- Each certificate or credit may be redeemed once. Duplicate or expired redemptions are not accepted.
- One invitation per household may apply unless otherwise stated.
- Partner reimbursement typically occurs upon successful QR redemption according to the partner agreement (breakage may apply).
6. Qualifications for participation
To participate in the guest presentation and related travel / dining / service-credit offers, invitees must meet the following qualifications (unless a specific offer states otherwise):
- Couple only — participation is limited to couples
- Age — both participants must be 50–75 years old
- Income — household income of $70,000 or more
The Rewards Center may ask qualifying questions when scheduling. Failure to meet qualifications may result in ineligibility for certificates or travel offers.
7. Rewards Center and presentations
Scheduling, reminders, and guest support are handled by our Rewards Center. Guests must attend the presentation as scheduled (or reschedule according to Rewards Center instructions) to remain eligible for stated rewards. Encore may record calls where permitted by law for quality and training.
8. Marketing opt-in
During the Rewards Center scheduling call, we may ask guests for permission to share their name and contact information with the partner restaurant or salon for offers and updates. Saying no does not affect certificate or credit eligibility. We share guest contact information for partner marketing only when the guest opts in.
9. Staff incentives
Where offered, server or stylist cash bonuses are paid by Encore under program rules (for example, after verified guest attendance attributable to that staff member’s introduction). Partners and staff must follow training and program guidelines.
10. No guarantee of results
While the program is designed to encourage return visits, Encore does not guarantee any specific number of guests, redemptions, revenue, or marketing outcomes for any restaurant or salon.
11. Intellectual property
Logos, designs, copy, and materials on this website and in program collateral are owned by Encore or its licensors. You may not copy or use them except as expressly permitted for program participation.
12. Disclaimer
THE WEBSITE AND PROGRAM INFORMATION ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW. ENCORE DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE ACCESS TO THE WEBSITE.
13. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, ENCORE AND ITS OWNERS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM USE OF THE WEBSITE OR PROGRAM. OUR TOTAL LIABILITY FOR CLAIMS RELATED TO THE WEBSITE IS LIMITED TO THE GREATER OF FEES YOU PAID US (IF ANY) FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE PRIOR 12 MONTHS, OR ONE HUNDRED DOLLARS ($100).
14. Indemnification
You agree to indemnify and hold harmless Encore from claims arising out of your misuse of the website, your breach of these Terms, or your violation of law or third-party rights.
15. Privacy
Our collection and use of personal information is described in our Privacy Policy.
16. Changes
We may update these Terms at any time by posting a revised version on this page. The “Last updated” date will change when we do. Continued use of the website after changes constitutes acceptance.
17. Governing law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Exclusive venue for disputes arising from these Terms or the website shall be the state or federal courts located in Tennessee, unless a partner agreement specifies otherwise.
18. Contact
Questions about these Terms:
Encore Guest Rewards
101 Creekstone Blvd, Franklin, TN 37064
Phone: 877-401-5519