Legal
Privacy Policy
Last updated: August 3, 2026
Encore Guest Rewards (“Encore,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request a walkthrough, call our Rewards Center, attend a presentation, or otherwise interact with our guest rewards program.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or submit personal information to us.
1. Who we are
Encore Guest Rewards
101 Creekstone Blvd
Franklin, TN 37064
Phone: 877-401-5519
Website: www.enccoretravelrewards.com
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact information — name, phone number, email address, mailing address, and preferred contact times
- Restaurant / salon / business information — business name, location/market, owner or manager details, and notes you provide when requesting a walkthrough
- Guest program information — invitation or RSVP codes, appointment details, attendance confirmation, and certificate or service-credit records
- Marketing preferences — whether a guest opts in to share contact information with a partner restaurant or salon for offers and updates
- Technical information — IP address, browser type, device information, pages viewed, and approximate location derived from IP (when you visit our website)
- Communications — call recordings or notes where permitted by law, emails, texts, and form submissions
3. How we use information
We use information to:
- Respond to walkthrough requests and schedule meetings with restaurant and salon partners
- Operate the Rewards Center, schedule presentations, send reminders, and provide guest support
- Issue dining certificates or service credits and administer related program benefits
- Pay applicable server or stylist incentives when program rules are met
- Share guest contact information with a partner restaurant or salon only when the guest has opted in
- Improve our website, materials, and services
- Comply with legal obligations and protect our rights, users, and partners
4. How we share information
We may share information with:
- Partner restaurants and salons — guest contact details only with the guest’s affirmative opt-in for partner marketing or loyalty communications
- Service providers — call centers, scheduling tools, SMS/email vendors, hosting, analytics, and payment or fulfillment partners who process data on our behalf
- Professional advisors and authorities — when required by law, legal process, or to protect safety and rights
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets
We do not sell personal information for money. We do not share guest contact information with restaurants or salons for marketing unless the guest opts in.
5. Cookies and similar technologies
Our website may use cookies or similar technologies for basic site function, analytics, and performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.
6. Text and email communications
If you provide a mobile number or email, we may send transactional messages (scheduling, reminders, certificate notices). Marketing messages are sent only where permitted and with appropriate consent. You may opt out of marketing texts by following the instructions in the message (such as replying STOP) and opt out of marketing emails using the unsubscribe link.
7. Data retention
We retain information as long as needed to operate the program, provide services, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods vary by record type.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.
9. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information, or to opt out of certain processing. To make a request, contact us using the information below. We may need to verify your identity before responding.
10. Children’s privacy
Our website and program are intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 where applicable).
11. Third-party links
Our site may link to third-party websites. We are not responsible for their privacy practices. Review those sites’ policies before providing information.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date will change when we post revisions. Continued use of our website or services after updates means you accept the revised policy.
13. Contact us
For privacy questions or requests:
Encore Guest Rewards
101 Creekstone Blvd, Franklin, TN 37064
Phone: 877-401-5519